Managed SAP Operations: Keep SAP Running Smoothly After Go-Live, and Improving Every Quarter
Keep your SAP landscape stable, current and optimized with proactive AMS, structured upgrades and cloud operations support.
SAP Operations That Stay Ahead of Problems
Reactive support is expensive in downtime and trust. Our AMS model combines SLA-driven support with proactive monitoring, so issues are caught before they affect the business.
Reduced Downtime
Proactive monitoring catches issues before they become incidents.
Predictable Support Costs
SLA-based AMS replaces unpredictable break-fix spend.
Application Management Services
SLA-driven functional and technical support across the SAP landscape.
Upgrades & Enhancement Packs
Plan and execute version upgrades with structured testing and minimal business disruption.
Performance Optimization
Identify and resolve performance bottlenecks across custom code, interfaces and infrastructure.
Cloud Operations
Manage day-to-day operations for SAP systems running on cloud infrastructure.
From Reactive Support to Proactive Operations
Knowledge transition, shadow support, SLA baseline cutover, and continuous optimization.
Step 01
STABILIZE
Assess the current landscape and resolve open issues and technical debt.
Step 02
MONITOR
Implement proactive monitoring across performance, jobs and interfaces.
Step 03
SUPPORT
Provide L1–L3 functional and technical support against defined SLAs.
Step 04
UPGRADE
Plan and execute upgrades, patches and enhancement packages with minimal disruption.
Step 05
OPTIMIZE
Continuously tune performance and processes based on operational data.
Keeping the Landscape Current and Reliable
From day-to-day support to major version upgrades, we manage the operational lifecycle so your team can focus on the business, not the system.
Application Management Services (AMS)
SLA-driven functional and technical support across the SAP landscape.
Upgrades & Enhancement Packages
Plan and execute version upgrades with structured testing and minimal business disruption.
Performance Optimization
Identify and resolve performance bottlenecks across custom code, interfaces and infrastructure.
Cloud Operations
Manage day-to-day operations for SAP systems running on cloud infrastructure.
Post-Go-Live Stabilization
Dedicated hypercare support that converts go-live into steady-state operations.
Proactive Governance & System Stability
Guaranteed SLA resolution times, automated health checks, and root cause fixes that prevent recurring incidents.
Tiered Incident Response
Structured L1-L4 triage with strict SLA commitments.
System Health & Monitoring
Proactive alerts on memory, batch jobs, and dump logs.
Release & Regression Management
Governed transports, SAP notes, and regression tests.
Clean Core Evolution
Periodic code audits eliminating obsolescence.
AMS Operating Model
Proactive GovernanceStable Operations
Guaranteed SLAs with continuous landscape optimization
Outcomes IT Leaders Measure in AMS
Reduced Downtime
Proactive monitoring catches issues before they become incidents.
Predictable Support Costs
SLA-based AMS replaces unpredictable break-fix spend.
Smooth Upgrades
Structured testing reduces the risk of business disruption during upgrades.
Freed-Up Internal IT
Offload routine support so internal teams focus on strategic initiatives.